These terms set out the rules that apply when you use dhaka78, including how your account works, how transactions are handled through bKash, Upay and Bank Transfer, and what both sides are responsible for. Access to this platform depends on your local law and eligible region — read these terms before you start.
Account rules apply from first login
Transactions covered: bKash, Upay, Bank Transfer
Access subject to local law and eligible regions
Contact support for any term question
POLICY POSTURE
How These Terms Work on dhaka78
By accessing any part of this platform — the casino lobby, the sportsbook, or the account wallet — you confirm that you have read and accepted these terms in full. They form the complete agreement between you and dhaka78 for use of the site and its services. If any section is unclear, stop and contact support before continuing. These terms apply to all account activity: deposits made through bKash, Upay or Bank Transfer; withdrawals requested from your account wallet; and participation in any game category, including slots, live tables and crash games. They also cover how we collect and retain account data, and under what conditions an account can be suspended or closed. We may update these terms when required. Where a change materially affects your account, we will indicate the update date at the top of this page. Continuing to use the platform after a posted change means you accept the revised terms. If you do not accept a change, you should stop using the platform and contact support to close your account. Availability of all services depends on your local law and the eligible regions we operate in.
bKash — deposit and withdrawal covered
Upay — wallet transactions in scope
Bank Transfer — account-level transactions covered
All game categories: slots, live tables, crash
WHAT IS COVERED
Scope of These Terms at dhaka78
Not every part of your experience falls under this document equally. Understanding what is inside and outside this policy helps you know where to look when a question comes up. Four areas are defined below — check the relevant one before raising a support request.
Account Access
Creating an account, logging in, and managing your profile details all fall inside these terms. You are responsible for keeping your login credentials private. Any activity that occurs under your account is treated as authorised by you unless you have reported a problem to support.
Transactions
All deposits and withdrawals processed through bKash, Upay or Bank Transfer are governed by these terms. Transaction limits, verification steps and processing conditions are shown in your account wallet section. We do not set the processing rules for third-party payment networks.
Site Content
Game content supplied by studios in the lobby — including titles available through Pragmatic Play, PG Soft and other configured providers — is covered for availability and access. These terms do not override the individual game rules shown inside each title.
Third-Party Services
Services outside our platform — including your bKash or bank account, your mobile network, or any external link — are not covered by these terms. We are not responsible for the policies, availability or conduct of those third parties.
YOUR ACCOUNT RIGHTS
What You Can Do Under These Terms
These terms are not only obligations — they also describe what you can expect from us and what actions are available to you. You have the right to review any transaction recorded in your account wallet at any time by opening the transaction history section after login. If a record looks incorrect, you can flag it directly through the support channel listed on this page. You can update your account details — including contact information — from the profile section in your account. Where a change affects identity verification, the updated details may need to be confirmed before they take effect. If you want to request a full record of your account data, or if you want to close your account, raise that request through support. We will handle it in line with the process described in the policy and the applicable rules for your region. Do not assume a request has been received until support confirms it.
Review Transaction Records
Open the transaction history tab in your account wallet after login. Every deposit and withdrawal — whether through bKash, Upay or Bank Transfer — is listed there with its status and date.
Correct Account Details
Go to the profile section in your account to update your contact details or registered information. If identity verification is needed after a change, follow the instructions shown in the account area.
Raise a Policy Question
Use the support route listed in the Support section of this page to ask about any term. Describe the specific clause or transaction you are asking about so support can respond accurately and without delay.
Request Account Closure
Contact support to close your account. Before closing, withdraw any available balance using your registered payment method. The closure process follows the steps and timelines described in these terms for your eligible region.
REACH OUR TEAM
Contact dhaka78 About These Terms
Questions about these terms should go through the support routes below. Use the channel that works best for you — describe the specific clause, transaction or account detail you are asking about so the team can help without going back and forth.
Live Chat
Open the chat widget on any page of the site while logged in. Describe your terms question directly — include your account reference if the question relates to a specific transaction or account action.
Email Support
Send your question to the support email address shown in your account area. Include your registered account details and the section of these terms you are asking about so the team can locate the right policy context.
Account Help Centre
The Help section in your signed-in account lists common questions about these terms, account management and transaction queries. Check there first — your question about bKash, Upay or Bank Transfer procedures may already be answered.
HOW WE HANDLE THIS
Data, Security and Policy Practices
These are the specific practices that govern how we manage your account data and apply these terms day to day. They are not abstract commitments — each one points to something you can verify or act on from your account.
Account Data Retention
We keep account and transaction records for the period required by the applicable rules in your eligible region. You can request a copy of your own data through the support email listed on this page. Retention periods are not extended without a legal basis.
Cookie and Session Handling
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account wallet and login flow work on mobile.
Account Security Responsibility
You are responsible for keeping your login details private. If you suspect your account has been accessed without your permission, contact support immediately through live chat. We do not ask for your full password through any support channel.
Policy Change Requests
To request a correction to your account data or to raise a concern about how these terms have been applied to your account, contact support by email with the specific detail you want reviewed. We aim to acknowledge requests and respond with the applicable process steps.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how these terms work. If your question is not here, use the support routes listed on this page.
Do these terms apply to my bKash transactions on dhaka78?
Yes. All deposits and withdrawals made through bKash are covered by these terms. The specific steps, limits and verification requirements for each transaction are shown in your account wallet. For any transaction dispute, contact support with your transaction reference.
What happens if dhaka78 updates these terms?
We post the updated version on this page and note the change date. If you continue using the platform after a change, you are accepting the revised terms. If you do not agree, stop using the platform and contact support to close your account before the change takes effect.
Can I access dhaka78 from anywhere in Bangladesh?
Access depends on your local law and whether your region falls within our eligible areas. We do not make a blanket availability claim for any specific location. Check the terms and your local regulations before creating an account or making a transaction.
How do I get a record of my account activity under these terms?
Open the transaction history section in your account wallet after login — it lists every deposit and withdrawal by date and method. For a full data export, send a request to the support email shown in your account area. Support will confirm receipt and the process steps.
What do I do if I think a term has been applied incorrectly to my account?
Contact support by email or live chat. Include your account reference, the specific transaction or action in question, and the clause you believe was applied incorrectly. The team will review the account record and respond with the applicable policy position for your region.
Are the game rules inside each title part of these terms?
Not directly. These terms cover account access, transactions and platform-level conduct. Individual game rules — for slots, live tables or crash games — are shown inside each title in the lobby. If a game rule conflicts with a platform term, contact support to clarify which applies in your situation.
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