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dhaka78 collects and uses your information only to run your wallet, verify transactions made through bKash, Upay, and Bank Transfer, and keep your account secure. Access to and use of this site depends on your local law and eligible regions.
This policy sets out what personal data dhaka78 collects when you create an account, make a deposit through bKash, Upay, or Bank Transfer, or contact our support team. We collect the details you provide at registration — name, contact information, and payment method identifiers — along with session and device data generated when you browse the lobby or open a game. We use this data to process your transactions, respond to account queries, and meet our obligations under applicable law. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — including the local rails you use to fund your wallet — is limited to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are kept for as long as required by applicable financial regulations, while account preference data is held only as long as your account remains active. Where local law in Bangladesh requires specific handling of resident data, we follow those requirements. Your use of this site is subject to the laws and regulations of your jurisdiction, and eligibility to access certain features depends on your local law and eligible regions. If you have questions about how a specific data type is handled, our support team can clarify.
Understanding what falls inside and outside this policy helps you know exactly what we are responsible for and where your choices sit.
This policy covers all data collected when you register, log in, or update your account details. That includes your credentials, device fingerprint, and the session activity linked to your account while you are signed in.
Deposit and withdrawal records processed through bKash, Upay, and Bank Transfer fall within this policy. We handle the data needed to complete your transaction; the payment provider's own policy governs their side of that exchange.
Game session data — which titles you open, how long you play — is collected to keep your lobby history and account wallet accurate. This data stays within our platform and is not used to build advertising profiles for third-party networks.
Links to external sites, payment gateways, and verification services operate under their own privacy terms. Once you leave dhaka78 or interact directly with a payment provider's interface, this policy no longer applies to that interaction.
You have practical choices about your data at any point while your account is active. To review the personal information we hold, open your account settings page and check the profile and transaction sections — your registered contact details, saved payment method identifiers, and transaction history are visible there. If any detail is incorrect, you can update it directly in account settings or contact support to request a correction. For questions about how a specific piece of data is stored or used, raise a ticket through the help centre and our team will respond with the relevant detail. If you want to request deletion of data that is not required for ongoing regulatory compliance, you can submit that request through the support channel listed on this page. We will confirm what can be removed and what must be kept under applicable financial regulations. Availability of these options depends on your local law and eligible regions.
Sign in and open the account settings page. Your profile details, payment method identifiers, and transaction history are listed there and reflect the current data we hold against your account.
Update name, contact information, or payment details directly in account settings. If a correction requires identity verification, the account page will show the steps and documents needed to complete it.
Submit a support ticket through the help centre on the site. Include your registered account email and the specific data point you are asking about so our team can respond with a precise answer.
Contact support to request removal of data that is not subject to retention obligations. We will confirm which records can be deleted and which must be kept to meet applicable financial and regulatory requirements.
If you have a privacy question that is not answered here, use one of the contact routes below. All of them are published on the dhaka78 site and connect directly to the team that handles account and data queries.
Open a support ticket through the help centre on the site. Include your account email and a clear description of your query so it reaches the right team.
The live chat option on the site connects you to the support team during published operating hours. Use it for urgent account or data access questions that need a quick response.
Send your query to the support email address listed in the contact section of the site. This route is suited for detailed written requests, including data correction or deletion submissions.
We apply the following practices to keep your account data accurate and your session secure at every point of contact with the platform.
We use cookies to keep your session active, remember your lobby preferences, and measure which parts of the site are working correctly. You can manage cookie permissions through your browser settings. Disabling certain cookies may affect how account features and the lobby display for you.
Your account login is protected by the credentials you set at registration. If you suspect unauthorised access, use the password reset flow in account settings immediately and then contact support to flag the activity so we can review recent session logs.
We keep transaction records for as long as applicable financial regulations require. Account preference data and session logs are retained only while your account is active. Once an account is closed, non-regulatory data is removed on a schedule aligned with our internal retention policy.
All data-related requests — corrections, access queries, deletion submissions — go through the support team via the help centre or email. Requests are reviewed against regulatory obligations before any change is applied, and you will receive written confirmation of the outcome.
These are the questions we hear most often about data handling, account records, and your rights under this policy.
We collect the name, contact information, and payment method details you provide at sign-up. We also collect device and session data generated automatically when you access the lobby. This data is used to run your account, process wallet transactions, and respond to support queries.
Transaction data from bKash, Upay, and Bank Transfer is processed to complete your deposit or withdrawal and is recorded against your account for your own transaction history. We share only what the payment processor needs to complete the transfer; their own privacy terms cover their handling of that data.
Yes. Sign in and open the account settings page to view your profile details, registered payment identifiers, and transaction history. If you believe something is recorded incorrectly, contact support with your account email and the specific detail you want reviewed.
Corrections can be made directly in account settings for contact details and payment information. For deletion requests, submit a ticket through the help centre or by email. We will confirm which data can be removed immediately and which must be kept under applicable financial regulations.
No. We do not sell your personal data to third parties for marketing. Data is shared only with payment processors and verification services as needed to complete your transactions and maintain your account, and only to the extent required for those purposes.
Non-regulatory data such as account preferences and browsing history is removed after your account closes. Transaction records are retained for the period required by applicable financial regulations. You can ask support for a breakdown of what is held and under which obligation before you close your account.